We offer a return policy within 90 days upon delivery. However, all returns and exchange notification must be filed and emailed to us within 7 days from the date of delivery. And all the items must be return to us within 90 days from the date of delivery. If you did not contact us within 7 days upon delivery or 90 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unwashed, have all tags attached. It must also be in the original packaging. We reserve the rights to reject it, should the item is not in the original conditions. For any defective item, please take a photo and email us.
Several types of goods are exempt from being returned such as very personal items like boxer briefs, lingerie etc.
a) To complete your return, we require a receipt or proof of purchase.
b) To return your product, you should mail your product to our return address.
c) We advise you to include tracking number when returning goods and update us the shipping information. We are not responsible if the items is lost during the return shipping.
d) All refunds cases will take around 5-7 working days to process and approve once we received all relevant information
Refunds (if applicable)
We offer a 90 days money guarantee from the date of delivery so if you are not satisfied with your purchase, we offer a FULL REFUND after return, with no questions asked. However, all refund request must be made known to us within 7 days of notification. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. If item is NOT defective or wrong item, you will be responsible for paying for your own shipping costs for returning your item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective, wrong item or if sizes do not match. If you need to exchange it for the same item such as changing the size or replace a defective item, send us an email at [email protected] Once we receive the returned goods, we will send you the replacement goods at no additional costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Paypal Refunded Returns Service
Do not worry if you happen to pick a size that does not fit. Contact us and we will arrange an exchange at no additional costs. We had revised our return policy from the previous 30 days to 90 days to make returns and exchanges easy and hassle free for all international customers. 90 days (3 months) is sufficient long enough so you can choose the cheapest return shipping option available. In addition, we do encourage you to use paypal to make payment as paypal has a refunded returns service, which can reimburse up to USD15 for any return shipping. Check the paypal link below.
Paypal Link: https://www.paypal.com/webapps/mpp/returns
We partnered with a professional warehousing and shipping company to stock our goods and ship our goods worldwide. Rest assured all our products will be carefully checked to ensure color and size are correct and packaging are in tip top condition before products are shipped out. We take pride to make sure all our products have a certain quality standard. Lastly, don't forget to read our size guide.
Please read through our entire size guide below before making any purchase. If there is any sizing question, you can contact our Live chat support or post a question in the product page.
1) Top (Shirt, Blouse, Suits, Coat, Sweater) - Measure Chest and Shoulder.
2) Pants, Shorts, Skirts - measure Hip and Waist. If it is a jeans, it may be good to check the front rise, back rise, inseam, thigh circumference and calf circumference. You can take it that inseam of the jeans is approximate the full length of the jeans minus the front rise
3) For dress and jumpsuit, measure bust (loose fit or tight fit), shoulder, waist and sleeve length (if applicable). Also, do check that the length of the dress (especially long maxi dress) is suitable for your height
4) Please use the tag size information given by us as a guide. There are three methods that you can use to pick your best size: the 1) height tag, 2) bust / waist measurements and 3) the size conversion.
For best view in mobile, please rotate to landscape view to view the Size Table. Please understand due to mobile display size limits, some size table alignment may be a bit off as there is a limit to how many columns we can put. If the table spacing allows, we will try to show the measurements in inch, but either round up/down to nearest digit or nearest one decimal place.
To use the conversion chart, locate the size under US column in the size table in the product page. Then look for the corresponding US Size in the size conversion tab.
If no US size is recommended for the appropriate tag size, it means it doesn't follow the standard sizing conversion. Usually, these clothing are free size, loose fit type or stretchable type and can fit a range of sizes.
For pants and shorts, do note that stretchable material and elastic waist can mean different things. Stretchable materials do not mean your pants waist size is adjustable unless it says the waist is adjustable or elastic. Casual or Sports Pants like your sweatpants and drawstring pants etc usually come with adjustable waist. Pants that are designed with a fixed waist are usually your formal dress pants (business pants), jeans and your cargo pants. For pants with fixed waist, we recommend you to pick a inch size bigger, if you want to play safe. The reason is if the pants is a bit loose, you can always wear a belt.
If we indicate season in the product details, it means it is designed for cold seasons (spring, autumn, winter). If season is not indicated in the product details, it means it is not fixed to any particular season, subjected to the climate and temperature in context, whether it is indoor, outdoor or in aircon places. If we did not indicate the thickness, that means the thickness is standard. If the fabric is thicker or thinner than standard thickness, we will indicate in the product specification. You have to make your own judgement whether the fabric fits the climate condition that you are in.
A tag size of 165/84A means the clothes is designed for a person of height of 165 cm +/- with a bust around 84 cm. A chest size of 84 cm corresponds to 32-33 inch (UK size) and half of this number corresponds to EU (FR, GE, IT etc) and RU size, which is size 42 in this case. Similarly, 170/88A means the clothes is designed for a person of height 170 cm +/- with a bust around 88 cm. In this case, it corresponds to around 34-35 inch (UK size) and size 44 for EU and RU.
The tag size in most of our pants listed are waist sizes in inches, which is the same size used by US, CA, UK, AU. Both the EU and Japanese pants size use the waist size in centimeter. For example, 28" pants corresponds to 71 cm and 34" pants correspond to 86 cm.
|Waist Size (Inch)||US||CA||UK||AU||NZ||EU||JP|
In addition, some brands may use the following tag system for their pants. Similarly, 170/74A is recommended for someone with height 170 cm +/- and body waist around 74 cm. We recommend the following size conversion to the Inch sizes.
|Tag Size||Waist Size (Inch)|
We can take it that the Australia and New Zealand sizes are almost similar sizes to the UK size. German sizes or DE Size (also called EU size) are also used in Austria, Netherlands, Switzerland, Sweden, Denmark and Norway. The French sizes are also used in Belgium, Spain and Portugal while Italian and Russian sizes have their own size system.
|Waist Size (Inch)||US||US||CA||UK||AU||NZ||DE||FR||IT||RU||JP|
In addition, some brands may use the following tag system for their pants. Similarly, 160/68A is recommended for someone with height 160 cm +/- and body waist around 68 cm. We recommend the following size conversion to the Inch sizes.
Note: If you are US Size 8 (Waist 29"), take 170/76A and if you are US Size 14 (Waist 32"), take 180/84A.
|Tag Size||Waist Size (Inch)||US|
For footwear, measure the heel to toe length (perpendicular distance) as indicated in the measurement guide. Then add around 1 cm to that measurement and pick the corresponding size. For example, if your feet measurement is around 25 to 25.5 cm, then pick the one with length 26.5 cm, which corresponds to CN/EU 43 size.
Playboy Physical Shoe Size Conversion (For Men)
Attached is official men shoe size conversion chart given by Playboy Physical. Do note that Playboy Physical shoes are based on EU/CN Size, so use the chart below to find the corresponding US or UK shoe size. Shop with ease as our size chart is fairly accurate.
Useful Shoe Parts Description
The correct way is to look at your BMI. A BMI between 18.5 to 24.9 is considered to be in the healthy zone. Below 18.5, you are underweight. Above 25, you are overweight while above 30, the body build is classified to be obese.
For example, a person of height 170 cm and BMI in the blue healthy zone should pick the 170 cm height tag, the tag that is closest to his or her actual height. This size system can is fairly accurate for those with BMI in the blue healthy zone, especially for tops (shirt, jacket, dress etc). For bottoms (pants, shorts and jeans), waist measurement is still the most accurate measurement. If your BMI is near the borderline zone or outside the blue normal healthy zone, the accuracy can get a bit tricky and you should use your bust / waist as a second indicator confirmation to find your best size. If a person is underweight (tall but skinny type with BMI under 18.5), then pick one size lower (sometimes two size lower, if severely underweight), which will be the 165 tag. If a person is overweight with BMI between 25 to 30, then pick one tag size bigger, which is the 175 tag. If a person is obese with BMI between 30 to 40, then pick two tag size bigger, which is the 180 tag. This height tag system works accurately well, regardless of gender (male / female) or race (Asian /Caucasian). Nevertheless, stay healthy, exercise more and try maintain a healthy BMI in the blue zone. The table below gives a summary.
You can expect the sizing tag to fit consistently, once you have identified which tag fits you most comfortably. For example, you have tried out a Playboy Physical T Shirt with a 165/84A tag and the T shirt fits you comfortably. Then similarly, a Playboy Physical Hoodie or Jacket with the same 165/84A tag should also fit you comfortably as well. This is true, especially if the clothing is under the same brand.
As you can see from the picture below, the sizes conform to international clothing measurments.
To sum up, use all these three methods and you should be able to find a comfortable size that fits.1) Height tag